Refund & Cancellation Policy

Cancellation Windows

• 48+ hours before check-in: Full refund with no cancellation fee.
• 24-48 hours before check-in: 50% refund of the total booking amount.
• Less than 24 hours or no-show: No refund; full booking amount is charged.
• Early departure: Remaining nights are non-refundable unless the property's policy states otherwise.

Refund Process

Eligible refunds are initiated within 3 business days of a valid cancellation request. Refunds are processed to the original payment method. Bank processing times may add 5-10 business days for credit/debit cards and 3-5 business days for UPI and net banking. You will receive an email confirmation once the refund is initiated.

Payment Methods & Refund Channels

Refunds are issued to the original payment instrument used at the time of booking. Credit and debit card refunds are processed via the payment gateway. UPI refunds are credited directly to the linked bank account. For bookings paid via corporate accounts or travel agents, refunds are processed to the originating entity.

Exceptions & Special Circumstances

Force majeure events (natural disasters, government restrictions, medical emergencies with documentation) may qualify for full refunds regardless of cancellation window. Group bookings of 10+ rooms follow separate cancellation terms as outlined in the group agreement. Promotional or non-refundable rate bookings are exempt from standard refund policies.

Booking Modifications

Date changes are permitted up to 24 hours before check-in, subject to availability and any rate difference. Room upgrades or downgrades may be requested and are subject to the property's discretion and applicable rate adjustments. Modifications to non-refundable bookings are not permitted.

Prepaid & Package Bookings

Prepaid bookings are refundable subject to the cancellation window above. Package deals (stay + dining or stay + experiences) follow the same cancellation terms unless stated otherwise at the time of purchase. Partial refunds for unused package components may be considered on a case-by-case basis.

Dispute Resolution & Contact

For refund inquiries or disputes, contact our Billing Support team at billing@bookmyroom.io or call +91 40 7107 0000 (Mon-Sat, 9 AM - 7 PM IST). Please include your booking reference number and payment details. All disputes are reviewed within 5 business days with a written resolution provided.